Help

Please visit our Help Center where you will find answers to most questions. If you need more assistance please contact us using the form below and we'll be in touch as soon as possible.

Contact form

Name and Surname *

Email address *

Phone

Serial number of cat collar (if available)

Serial number of HomeStation (if available)

Your question *

* Mandatory fields

Help Links

Help Center FAQ Step by Step Video Setup

HomeStation Configurator

Download the petTracer Wireless Configurator software to select yout Wi-fi. After downloading, ignore any warnings from your security settings.

For Microsoft Windows (7/8/10/11): Download

For macOS (>10.6): Download

A computer with an USB port is needed for the configuration.

USB-driver

1. Please type in your HomeStation's serial number (SN) to download the appropriate USB driver

HomeStation serial number *

2. Choose your operating system

Windows

Mac OS

3. Download the driver to proceed with the installation